Help

 

 

www.lunamia.com.tr how can I become a member?

 

You can become a member by clicking the "Register" button and filling in the personal information and address information required for membership.

 

 

Do I pay any fees when I become a member?

 

No, you do not pay anything for membership.

 

 

I forgot my password, what should I do?

 

If you have been a member of our site before but forgot your password; Enter your e-mail address in the "member login" section and click the "forgot password" button. In this way, you will receive an e-mail to create your new password. You can renew your password in line with the direction of the incoming e-mail.

 

 

How can I order from www.lunamia.com.tr ?

 

You should click on the "add to cart" button of the product you want to buy on the site. Then, when you go to your cart, you can place an order by choosing your personal information, address information and payment method.

 

 

www.lunamia.com.tr Is it safe to shop from?

 

The security of our visitors' personal information is very important to us. www.lunamia.com.tr uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted form and is not stored by www.lunamia.com.tr in any way .

 

 

What ways can I pay at the checkout page?

 

From the payment page, you can pay by choosing one of the ways: credit card, debit card, cash at the door, credit card at the door, money order or eft.

 

 

I can't add a product to the cart, what should I do?

 

You should try a different browser than the one you use first. You can try browsers such as Google Chrome, Microsoft Internet Explorer, Opera, Mozilla Firefox etc. If you have the same problem when you try from a different browser, you should clear your internet history and try again. If the problem is still not resolved , we ask you to report the problem to [email protected] .

 

 

I want to cancel my membership, how can I do?

 

you want to cancel your membership, you can send an e-mail to [email protected].

 

 

When I create an order, an error message appears on the screen. How can I solve this problem?

 

In such a case, we recommend that you first clear your browser's history and try again. If the problem still persists, we kindly ask you to report the error to [email protected] via e-mail.