Help
You can register by clicking the "Sign Up" button and filling in the required personal and address information.
Do I have to pay any fee when I register?
No, registration is completely free of charge.
What should I do if I forget my password?
If you have previously registered but forgot your password, go to the "Login" section, enter your email address, and click the "Forgot Password" button. You will receive an email to create a new password. Follow the instructions in the email to reset your password.
Click the "Add to Cart" button for the product you want to purchase. Then, go to your cart, enter your personal details, address information, and payment method to complete your order.
The security of our visitors' personal information is very important to us. www.lunamia.com.tr uses the highest security measures to collect and store personal data. Your credit card details are transmitted securely to banks and are never stored by www.lunamia.com.tr.
What payment methods can I use at checkout?
On the payment page, you can pay using a credit card, debit card, bank transfer, or EFT.
I cannot add products to my cart. What should I do?
First, try using a different internet browser, such as Google Chrome, Microsoft Internet Explorer, Opera, or Mozilla Firefox. If the issue persists even after trying a different browser, clear your browsing history and try again. If the problem is still not resolved, please report it to [email protected].
I want to cancel my membership. How can I do that?
If you wish to cancel your membership, you can send an email to [email protected].
I receive an error message when I try to place an order. How can I fix this issue?
In such a case, we recommend clearing your browser history and trying again. If the problem persists, please report the error via email to [email protected].