FREQUENTLY ASKED QUESTIONS     

 

Are the products sold original?

All of the products offered for sale on www.lunamia.com.tr are original. All of the products are Luna Mia branded and their own production.
 

Do the prices of the products include VAT?

www.lunamia.com.tr  VAT is included in the sales prices of all products sold on the website.
 

What should I do if the product I ordered is the wrong size, color or model?

If the product is different from the size, model or color you ordered, you can send a request to our e-mail address [email protected] or contact our customer service on our whatsapp line 0 532 523 67 98.
 

I created a new order, can I change my order?

For your orders from www.lunamia.com.tr, if your order has not yet been delivered to cargo, you can send a request to our mail address [email protected] or you can change it by contacting our customer service on our whatsapp line 0 532 523 67 98.

Can I change the address to which my order will be delivered?

Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can send a request to our e-mail address [email protected] or you can reach our customer service on our whatsapp line at 0 532 523 67 98.


The product I want to buy is sold out, will it be on sale again?

Due to the constant renewal of our stocks, the products are put on sale again as long as the season is not over.


How should I clean my products?

www.lunamia.com.tr  Since the products are produced from sensitive and technological fabrics, cleaning should be done according to the washing and drying instructions on each product.

 

Cargo / Transportation

When will my order reach me?

Orders reach the recipient in 1-3 business days.
 

How can I find out if my order has been shipped?

You can track your order status on the My Order Details page on the site.
 

When the cargo brings the product, is there anything I should pay attention to when receiving it?

Yes. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing or getting wet in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.
 

How can I reach the product that has arrived but could not find me at home?

If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address you are in. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.

 

Cancellation & Refund
 

How long does it take to get a refund when I cancel the order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.
 

In how many days can I return the product I bought?

You can return the product within 14 days of receipt.
 

What should I do if the product I received is defective?

If you send the product to us before the return period (14 days), the necessary actions will be taken and the money will be refunded. If we have the same product in stock, you will be informed so that you can create a new order.